CommunicationMédio

Enterprise Onboarding

porgithub·github· v1.0.0 · atualizado em 2026-04-10

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Four-phase framework for onboarding enterprise customers from contract to value realization. Use when implementing new enterprise customers, preventing churn during onboarding, or solving the adoption cliff that kills deals post-go-live. Includes the Week 4 ghosting pattern.

enterprise-onboardingcustomer-successadoption-cliffchurn-preventiongo-livecustomer-retentionproject-ownership

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Documento do Skill

SKILL.mdgtm-enterprise-onboarding/workflow

Identify the problem: — Determine if the customer is experiencing Week 4 ghosting or the Adoption Cliff.

Validate internal ownership: — Ensure a clear project owner is identified on the customer's side.

Pre-kickoff checklist: — Complete the pre-kickoff checklist to ensure alignment and readiness.

Sales to CS Handoff: — Ensure sales properly briefs customer success on deal drivers, stakeholders, and technical requirements.

Implement Adoption Stages: — Focus on getting it working, getting people using it, and proving ongoing value.

Value Reporting: — Provide regular value reports to the customer to demonstrate progress and ROI.

Monitor Usage: — Track active users and use case expansion to measure sustained adoption.

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Taxa de Sucesso

últimos 30d

Latência Média

0.0s

p50

Alucinação

0.0%

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Árvore do Skill

Enterprise Onboarding

gtm-enterprise-onboarding

Fases Cognitivas6

1.SENSE

2.CONTEXTUALIZE

3.HYPOTHESIZE

4.RECOMMEND

5.ACT

6.REFLECT

Triggers9

How do we onboard this enterprise customer?Customer went live but adoption is weakWe keep losing customers 3 months after go-livePOC to production transitionHow do I prevent Week 4 ghosting?Customer success onboarding frameworkWhat's the best way to ensure enterprise customer adoption?How to handle enterprise customer onboarding challenges?How to improve enterprise customer retention post go-live?

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Score Breakdown

⭐Avaliação Humana0%

🤖Sucesso de Agentes0%

🕐Atualidade100%

🔗Saúde de Dependências100%

🕸️Centralidade no Grafo0%

🛡️Segurança50%

CompositeScore = α·Humano + β·Agente + γ·Recência + δ·Deps + ε·Centralidade + ζ·Segurança

Instalação

$ synaptic mcp download gtm-enterprise-onboarding

$ synaptic skills detail gtm-enterprise-onboarding

$ synaptic skills live gtm-enterprise-onboarding

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GitHub Repository