AgentsMédio

customer-journey-map

pordeanpeters·deanpeters· v1.0.0 · atualizado em 2026-04-10

Score

Create a comprehensive customer journey map that visualizes how customers interact with your brand across all stages—from awareness to loyalty—documenting their actions, touchpoints, emotions, KPI

customer-experiencejourney-mappingpersona-analysiskpi-trackingtouchpoint-analysisbusiness-goalscross-functional-alignment

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Documento do Skill

SKILL.mdcustomer-journey-map/workflow

Prepare Prerequisites: — Gather key stakeholders, buyer personas, defined stages, and touchpoint inventory.

Set Clear Objectives: — Define specific, actionable goals for the customer journey mapping exercise.

Choose a Buyer Persona: — Select one persona to focus on for the map.

Map Each Stage: — Document customer actions, touchpoints, emotions, KPIs, business goals, and teams involved for each stage.

Visualize the Map: — Create a table or visual diagram to represent the customer journey.

Analyze and Prioritize: — Identify pain points, weak KPIs, and opportunities for improvement.

Test and Refine: — Update the map regularly, validate with data, and track improvements.

Telemetria de Agentes

Execuções

total

Taxa de Sucesso

últimos 30d

Latência Média

0.0s

p50

Alucinação

0.0%

detecção

Tokens Entrada

avg 0/exec

Tokens Saída

avg 0/exec

Uso por Plataforma

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Árvore do Skill

customer-journey-map

Fases Cognitivas6

1.SENSE

2.CONTEXTUALIZE

3.HYPOTHESIZE

4.RECOMMEND

5.ACT

6.REFLECT

Triggers8

create a customer journey mapmap the customer experienceanalyze customer touchpointsidentify customer pain pointsimprove customer journeyvisualize customer interactionsdocument customer actions and emotionsdefine customer journey stages

Avaliar este Skill

Score Breakdown

⭐Avaliação Humana0%

🤖Sucesso de Agentes0%

🕐Atualidade100%

🔗Saúde de Dependências100%

🕸️Centralidade no Grafo0%

🛡️Segurança50%

CompositeScore = α·Humano + β·Agente + γ·Recência + δ·Deps + ε·Centralidade + ζ·Segurança

Instalação

$ synaptic mcp download customer-journey-map

$ synaptic skills detail customer-journey-map

$ synaptic skills live customer-journey-map

Links

GitHub Repository